Cancellation policy

Effective Date: July 07, 2025

Arab Hyphenated may offer select items through subscriptions, pre-orders, or try-before-you-buy programs. This policy explains your rights and responsibilities for modifying or canceling these types of purchases.

Subscriptions

When you purchase a subscription, you agree to receive repeat deliveries based on the frequency and duration you select at checkout.

  • Payment & Renewal: Your payment method will be securely stored and automatically charged unless you’ve prepaid. Subscriptions may auto-renew at the end of each term.

  • How to Cancel: You may cancel or update your subscription at any time before the next billing date. Simply follow the link in your order confirmation email or access your subscription through your customer portal.

  • Refunds: Processed subscription charges are non-refundable unless the product is damaged, misprinted, or incorrect. If you received an eligible issue, please email us within 3 days of delivery at hello@arabhyphenated.com. See our Returns & Refunds Policy for full details.

Pre-Orders

Pre-orders allow you to reserve out-of-stock or upcoming products before they’re officially available.

  • Payment Options: We may collect either the full amount or a partial deposit at checkout. Your payment method will be securely stored, and any remaining balance will be charged automatically when the product ships.

  • Cancellations: You may cancel your pre-order anytime before it ships to receive a refund. Once shipped, the order is considered final sale unless there’s a fulfillment issue.

  • Refunds: Delivered pre-orders are only eligible for return or refund if the product is defective, misprinted, or damaged. Contact us within 3 days of delivery to initiate a case.

Try Before You Buy

Certain items may be available for trial before full payment under out try-before-you-buy program, to give you time to decide before committing. 

  • Authorization & Trial Period: Your payment method will be authorized but not charged at the time of order. You’ll have a designated trial period (typically 5–7 days after delivery) to decide whether to keep or return the item.

  • Post-Trial Charges: If the item is not returned by the end of the trial period, your payment method will be charged the full purchase amount automatically.

  • Returns: To avoid full charges, you must:
    • Initiate the return within the trial period
    • Contact us at hello@arabhyphenated.com within 3 days of delivery
    • Return the item unworn, unwashed, and in original packaging

 

⚠️ Final Sale & Non-Returnable Items

Because our products are made to order, we do not accept returns or exchanges for:

  • Incorrect size

  • Buyer’s remorse

  • Delays due to carriers

Only damaged, incorrect, or defective items are eligible for replacement or refund. For details, see our Returns & Refund Policy.